Awesome!
I wanted a part (interstate) in a hurry. Called too late, their shipping team had left. Following day was a public holiday (in Melbourne). Bugger!
No drama. The lovely lady on the phone found the part in the show room, put it in an Express Post bag, and ensured it made it to the post office that day.
It was in my hands, interstate, in less than 24 hours.
A competitor still hasn't shipped the part after more than a month, and hasn't responded to my request to cancel the order.