Everything Caravans Pty Ltd – Privacy Policy
This privacy policy sets out how Everything Caravans Pty Ltd uses, handles, and protects any personal information that you give us when you use this website.
We are committed to ensuring that your privacy is protected in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Everything Caravans Pty Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
1. What We Collect
We may collect the following personal information:
• Name and job title.
• Contact information, including your shipping address, billing address, email address, and phone number.
• Transactional information, including details about payments made by you and items purchased from us.
• Demographic information, such as your postcode, preferences, and interests.
• Device information, including your IP address, browser type, time zone, and details about how you interact with our website.
• Other information relevant to customer surveys and/or special offers.
2. What We Do with the Information We Gather
We require this information to understand your needs and provide you with a better service, specifically for the following reasons:
• Internal record keeping, order processing, fraud screening, and delivery fulfilment.
• To improve our products, inventory choices, and overall services.
• To periodically send promotional emails about new products, special offers, or other information which we think you may find interesting, using the email address you have provided.
• To contact you for market research purposes from time to time. We may contact you by email, phone, or mail.
• To customise our website according to customer interests and user feedback.
3. Data Security & Storage
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
All electronic interactions are protected via firewalls, email filters, secure passwords, anti-virus software, and 2048-Bit v3 SSL encryption.
Credit Card Details: We do not store your credit card information on our servers. All payment data is securely submitted directly to our primary banking partners and encrypted checkout networks (such as Shopify Payments/Shop Pay) for processing.
4. How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
• Traffic Log Cookies: We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it directly to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.
• Overall Benefit: Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
• Managing Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website's features.
5. Links to External Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that external website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
6. Sharing & Disclosing Personal Information
We do not sell, distribute, or lease your personal information to third parties for marketing purposes. However, to operate our store and fulfil your purchases, we routinely share necessary customer data with trusted corporate partners:
• Shopify: We use Shopify to power our online e-commerce ecosystem. You can read more about how Shopify handles your Personal Data here: Shopify Privacy Policy.
• Google Analytics: We use Google Analytics to monitor anonymous browsing trends and site traffic. You can read how Google processes your data here: Google Privacy Policy.
• Third-Party Fulfilment & Payment Gateways: Your details are securely provided to freight carriers (couriers) to fulfill deliveries, and to payment providers to screen for potential risk or fraud.
• Legal Enforcement: We may disclose your personal details to satisfy an applicable law, regulation, legal process, or enforceable government request if required to protect our rights or public safety.
Cross-Border Data Flows: Because our digital infrastructure is supported by global infrastructure providers (like Shopify Inc.), you acknowledge that your personal information will be securely transferred outside of Australia, including to servers located in Canada and the United States.
7. Controlling Your Personal Information & Complaints
You may choose to restrict or access the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
Correcting and Accessing Data: If you believe that any information we are holding on you is incorrect, incomplete, or if you would like to request access to the data we hold about you, please write to or email our Privacy Officer as soon as possible at the contact details below. We will promptly correct any information found to be incorrect.
Privacy Complaints: If you have a concern or complaint regarding how we have handled your privacy under the Australian Privacy Principles, please contact us directly via email. Our Privacy Officer will review your complaint thoroughly and respond within a reasonable timeframe (typically 30 days). If you are unsatisfied with our internal response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Contact Details:
Everything Caravans Pty Ltd
Attn: Privacy Compliance Officer
22-24 Greens Rd, Dandenong South, Vic 3175
Email: info@everythingcaravans.com.au